SHOP POLICIES
In an effort to help things run smoothly we have set out a few things we think you might find helpful. Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence.
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
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Orders will be processed upon full payment of items. We aim to maintain stocks in accordance with our website but in the event that an item ordered is not available or temporarily out of stock - we will notify you immediately.
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Our fabrics are sold in Fat quarters ( taken from one metre of fabric,cut in half lengthwise,and then in half width-wise). If you order more than one fat quarter (in multiples of 2) of the same fabric, your order will be despatched in one length ie 2 fat quarters = 1/2 metre; 4 fat quarters = 1 metre.
Except where specifically stated, prices are for delivery to mainland UK only. We welcome enquiries from elsewhere, but ask that in these cases you contact us by Email, letter or telephone for onward shipping costs to other locations.
Our deliveries to the UK mainland are sent by Royal Mail postal service. Larger orders may be sent 'signed for'.
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FREE delivery is available on all UK orders over £25.00 made in one purchase.
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All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
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EU customers: As a small business we have decided to operate a DDU (Delivery Duties Unpaid) option in relation to VAT, Customs and Import Taxes. We will not ask our customers for tax and duty at checkout. EU recipients will be contacted in their own country and will pay VAT and duties owed before receiving item.
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Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
All prices are in £ sterling and inclusive of VAT. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
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Cancellations:
We are pleased to offer a fair and equitable cancellation policy, which is in addition to your statutory rights.
Whilst every effort will be made to accept the cancellation this can only happen if cancellation is made prior to any cutting of fabric. If cutting or production has begun then a 50% deposit will be kept.
Cancellations should be made in writing.
Returns:
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Returns cannot be accepted unless by prior agreement.
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Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 14 days after delivery.
Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned at your cost with the original box, packing and accessories.
All faults or damages must be reported within 7 days of receipt of delivery
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Please note that fabric orders that have been 'cut to order' are non-refundable.
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Unauthorised returns will not be credited to the customer's account.
Fat quarters are pre-cut pieces of cotton fabric. Traditionally taken from one yard of fabric,cut in half lengthwise,and then in half width-wise. The dimensions are approximately 18" x 22" (46cm x 56cm).
A normal quarter yard cut from a bolt would measure 44" x 9" (112cm x 23cm).
The squarer shape of the fat quarter rendered it more useful and open to a number of sew and piecing alternatives.
This Privacy Policy explains how we, Duck & Weave Fabrics, collect and use your information and how you can influence this. In accordance with new data protection legislation in the UK we recognise that we are required to inform you as to how we collect and use this information.
We collect various information about you through your use of our site.
What information do we collect about you?
Information you give to us: In order to process your requests and orders, it is necessary to collect personal data from you. This includes, but is not limited to: your name, address, e-mail address, telephone number, credit/debit card information. We are unable to provide you with products and services if you do not provide certain information to us.
We also obtain information about you when you subscribe to our newsletter and monthly free prize draw.
We do not collect information about you from cookies or simply by your visiting our website.
How will we use this information about you?
Sales and Fulfilment: to process and deliver your order; to manage payments, fees and charges; to collect and recover money owed to us; to provide you with services you have requested from us when we collected the information from you.
Prize Draws: to enable you to participate in competitions, prize draws, product trials, events, awards, surveys, polls and quizzes and to provide you with any prizes, products or awards as applicable.
Marketing and newsletters: to provide you with marketing and news updates via email.
What is our legal basis for processing your data? Fulfilling a contract with you and providing you with requested services.
Your consent: to include providing you with marketing emails, newsletters and product updates. You can withdraw your consent at any time by emailing us via the Contact page.
What do we disclose to Third Parties? We do not disclose your details to Third Parties.
How do we protect your data? Once we have received your data we will take steps to ensure that it is treated in accordance with any applicable laws. Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once received your information is stored on a 'sole user' computer which is protected by Bitlocker security passwords. Second and third line passwords are required to access the administration area of our website.
How long will we keep your data?
We are required by law to keep certain information about our customers (such as financial and transaction related data) for seven years after they cease being customers for tax purposes.
Our data retention periods vary depending on the context of the services that we provide to you and our legal obligations. To determine the appropriate period for which we keep your data, we consider the amount, nature and sensitivity of your data, the potential risk or harm from unauthorised use or disclosure of your personal data, the purposes for which we process that data (and whether we can achieve those purposes through other means), and applicable legal requirements.
Your Rights?
You have the right to:
Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Changes to our Privacy Policy: We keep this Privacy Policy under review and will update it to reflect changes in our privacy practices. Any updates will be made on this page so that you can always find out what information we collect, how we use it and under what circumstances we will disclose it.
How to contact us? If you have any queries about our Privacy Policy please do not hesitate to contact us by writing to Julia McConnell, Duck & Weave Fabrics, 'South Lodge', Daggons Road, Alderholt, Fordingbridge, Hampshire SP6 3DL or email: julia@duckandweavefabrics.co.uk with the subject line 'Privacy'.
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Last updated: 1st July 2021
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